personal infos

Oliver Ruetten
  • Name : Oliver Rütten
  • Profession : IT Projekt Manager
  • Special Skills : Customer service processes
  • Email : oliver.ruetten@gmx.de
  • Age : 51 years
  • Address : Frankfurt/Main
  • University degree : Lawyer
  • Industries : Travel, Airlines, Logistics
  • Phone : +49 171 244 85 70
  • Languages : German, English

20

years of experience

200k

avg. project budget

completed projects

5m

processed cases


My Skills

95%
IT Project Management
75%
Agile software development
70%
Customer Service Processes
100%
Claims & Complaints Management
95%
Process Management
80%
tourism industry
60%
Airline Business
45%
logistics

Experience & Education

  • 2020 - Present
    IT & Sales Consultant targenio GmbH

    Acquisition of software implementation projects for our self-developed customer service application targenio

  • 2003 - 2019
    IT Consultant Rödl & Partner

    Consulting and software implementation projects for claims & complaints management at large companies

  • 2001 - 2002
    Consultant Freelancer

    Freelancer for VW Consulting in setting up an automatic order processing system for B- and C-parts

  • 2000 - 2001
    Consultant Perot Systems GmbH

    Development of a business concept, definition of BRS and creation of a business case

  • 1998 - 2000
    Consultant Freelancer

    Consulting projects for Sony Germany, IHK Bayreuth and other medium-sized companies

  • 1996 - 1999
    Second State examination in law Bavaria

    Legal clerkship (Referendariat) in the district of the Higher Regional Court of Bamberg and at the government of Upper Franconia

  • 1992 - 1996
    First State examination in law Bayreuth University

    Law studies at the University of Bayreuth

  • 2012
    military service MatALw, Köln

    Administrative tasks in the material office of the Air Force

  • 1981 - 1990
    Highschool Graduation Gymnasium Odenkirchen

    Attendance of the Gymnasium Odenkirchen and acquisition of the "Abitur"

  • 1987 - 1988
    High School Diploma (honorary) Ventura High School

    Exchange student for one year at Ventura High School, CA, USA